5 Simple Ways to Expand Your Platform

One of the most asked questions I receive is, “Otescia, how
did you go from no one knowing you to where you are today?” The answer is multi-faceted,
but I decided to put the biggest game changers I implemented into today’s blog.
Happy reading and be sure to share with someone else who is working to go from
obscure to booked and busy. There are enough coins floating around for all of
us to eat!
1. Get out of your circle!
If I had a dollar for every time I heard someone say, “I’m an introvert” I would be one wealthy lady! Yes, it’s true, introverts do exist. However, this has become a clever label for those who are afraid of leaving their comfort zone. Bill Gates, JK Rowling, Elon Musk, and Meryl Streep are all self-proclaimed introverts, yet their fortunes, talent, and reputation for breaking barriers are remarkable! They had to keep working rooms full of strange faces until everyone knew their names. Calling yourself an introvert has become an easy excuse to stay in your own bubble. Well, guess what? Your bubble isn’t paying your mortgage. If you want to increase your reach in business, you must consistently reach new people. Get out of the house. Go to a Meetup group. Join a LinkedIn or Facebook group and attend any face to face meeting opportunities. Join a new social club, or new group at church. Ask the person sitting across from you in Starbucks what they do for a living. Connect with people! Businesses sell to people. No one can purchase anything from you or hire you to speak at their event if they don’t know who you are or what you offer. In 2017, I became intentional about expanding my horizons, meeting new people, and making meaningful connections. I have seen a 700% increase in revenue as a result of those efforts. No that wasn’t a typo… my business has grown 700% just from me showing up in rooms where I didn’t know anyone and opening my mouth about who I am and my particular brand of black girl magic.
2. Leverage Social Media Properly
One of the things that really grinds my gears is when I see event organizers and entrepreneurs tagging 50 strangers on a post that has nothing to do with them. The other thing I can’t stand is the “Hey girl” or “Hey Love” inbox messages. They are the go-to intros for a poorly written sales pitch. I’m not a girl and I’m not your love. I don’t want to learn how to make more money so that I can quit my day job. I don’t have a day job. The sender would know this IF they’d done their research before messaging me. Instead of following the trends, become intentional about who you connect with on social media and what you share. Stop keeping everything on your page private if you expect to grow your brand. Again… people have to know you to hire you! If you’re concerned about safety, strip your page down to the bare necessities and rebuild it with the highlights and parts of your life you are comfortable sharing. If you’ve perused my social media pages, you’ve learned I only share enough to show that I am in fact a real person with a husband and children. I congratulate and celebrate with my family offline, unless it is a teachable moment I feel my friends and followers can learn from. I have naturally inspired people for as long as I can remember. My social media reflects that side of me. It also shows I am a beast in the worlds of publishing and entrepreneurship… that’s what drives people to seek me out professionally. What does your social media teach potential clients about you? What are you sharing and who are you sharing it with? HINT: If you sell jewelry and your timeline is full of other people who sell jewelry, who are you selling to? Your target audience should be the highest percentage of your friends/followers.
3. Use customer service to help you stand out
Every market is saturated with talented individuals. Customer service is one of the easiest ways to ensure customers choose you over your counterpart. No matter how great you are at what you do, no one will want to work with you if you do not understand the basics of servicing a customer. It’s deeper than a polite voice when you answer the phone. Do you answer their questions completely? Do you respond to emails in a timely manner? Do you show up for meetings on time and prepared? Are you creating an overall experience the customer won’t forget? Is your website and on-boarding process user friendly? These are things to ask yourself if you notice customers not returning for future services, or if you are getting bad reviews online. Instead of assuming they are “haters” take a moment to see if there is any truth to what they are saying. Whatever service you provide, there are thousands out there praying a customer would pay them to do the same thing. Remember we are all in this to provide a service. Lead with service and your customers/clients will gladly tell everyone how amazing you are. People may not remember exactly what you said, but they will remember exactly how you made them feel!
4. Learn to master software, systems, and tools
If you’re an amazing graphic designer but have no workflows or processes in place to manage your workload, you are setting yourself up to fail. If I submit an inquiry to you and it takes you a week to respond to me because you are manually responding to every inquiry, I’m not going to hire you. What you’ve shown me off the bat is you are spending too much time on things that should be automated so you won’t have enough time to work on my project. It’s important to utilize systems, tools, and automations to make your business run like a well-oiled machine. Also, if I ask you what’s next in the process and you stumble, I’m going to doubt your abilities. Again, you may be great but stumbling to give an off the cuff answer will make me doubt you. Take the time to determine HOW you are going to deliver your products/services so that when the customers do come, you know exactly what is happening at each stage of the process. Let’s recap: Identify what happens from inquiry to closed sale and map that process out. That becomes your initial workflow. Then map out what happens from closed sale to product/service delivery. That becomes your second workflow. (You may be able to combine these depending on your offerings.) Once you have your workflow in place, find a tool to help you automate as many steps as possible. Dubsado is my absolute favorite, but there are others as well. ( Click here to learn more ) Spend time working and reworking your workflow to ensure the process is as efficient as possible. The more efficient you are, the more productive you will be. The more productive you are, the faster you’ll be able to expand.
5. Stay ahead of the game
If you desire to really grow your platform, you must always be a student of your field of expertise. Subscribe to magazines, websites, and courses that prepare you for what’s to come. Nothing is worse than connecting with someone who is spouting outdated facts. Every time there is a change in your industry, you need to be one of the first people to know about it. Share what you learn with your followers so that when the next change rolls around, they look to you for help understanding what’s happening. Being an expert requires you to assume the posture of the perpetual student, ever learning and growing so that you can be one of the first teachers of the “new”. Also, look for ways to anticipate what is coming next so that you can prepare your followers for it. When Amazon decided to drop the CreateSpace platform, anyone who was working with me knew the switch was coming and had nothing to worry about because I learned how to publish the paperbacks through KDP as soon as the feature was offered. I saw the writing on the wall. They integrated the technology to do away with CreateSpace. On the other hand, I’m always researching other print on demand and distribution options so that my clients can choose which option works best for them. If KDP went away tomorrow, each one of my clients would be just fine because we have several other affordable options for them. Can you say the same for your industry?
Bonus: Your talent only gets you in the room, your character will sustain you. How many times have you heard an amazing singer and wondered why they weren’t more successful? I’ve seen it time and time again. The super talented performer is a pain to work with, shows up late, has a drinking or drug problem… the reasons are endless. No matter how great you are at what you do, people working with you want to connect with you and enjoy being around you. Your platform won’t grow to sustainable levels of success unless you grow. You are your brand. You are your business. Do the personal work to ensure your business gets what it needs to succeed. It does you no good to ensure everyone knows your name if they only have negative experiences to go along with it.
Whether you are a novice too afraid to put yourself out there, or a veteran entrepreneur who needs fresh ideas to go beyond where you currently are, each of these tips can help you expand. The key is to consistently grow. To consistently grow, you must consistently learn and implement. At the end of the day, we all want to break barriers and become the exception to the rule. Make the decision today to start the process!
If after reading this blog you're thinking, "Man... I don't even know where to start," click here to schedule a FREE discovery call with me.







